Service Types
Service Types play an important role across many aspects of Rosemark. First and foremost they convey to everyone involved the type of service that is needed. A Companion Care shift is going to look very different from an RN Assessment shift. Caregivers that work different service types will better understand what is expected of them based on the type of service being worked.
The second most important aspect of a service type is how it relates to billing and payroll based on the payment obligation. Using the above example a Companion Care shift is often billed and paid at a lower rate than a RN Assessment Different services might also be paid by different parties. The client or a loved one might pay for the Companion Care shift but the RN Assessment might not be billed to the client and instead is a requirement of a Medicaid waiver program. Service types allow agencies to adjust not only these factors but many more.
A few other things to keep in mind about service types are:
- Some clients will only have one service type while others might have many. There is no right or wrong number of service types as it all depends on the needs of the client.
- For Medicaid and VA agencies service types are associated with HCPCS (procedure/billing) codes.
- Care Plans are specific to service type meaning that when a caregiver logs tasks on a companion care shift they won't see the RN assessment tasks and vice versa.
- Service types can be managed at two levels, the global configuration list as well as on a per client basis.