Installing and Updating Rosemark

To access the Rosemark Installation or Update Files, click here: Customer Center.

 

Click on Install Rosemark.  

• What happens next depends on your browser. Essentially, your browser will give you two choices: Run or Save (wording may be slightly different with different browsers). The simplest choice is to Run or Open.

**Note: for security purposes, some browsers don't give you the option to run files directly from the browser: you can only Save it. Then you should be able to open it from the browser's Downloads list (accessing your downloads will vary depending on the browser, but often the hotkey combination of the Control 'Ctrl' key and the 'J' key held at the same time will bring up the download list). If you don't see the InstallSchedulingSystem.exe file in your browsers Downloads list, you will have to navigate to the location on your computer where downloaded files are saved (usually the Downloads folder within your My Documents folder).**

 

Once the file has been downloaded and the installation has begun, the steps proceed as described below.

1."Welcome"; click on Next.

 

2. "Directory"; accept the default of C:\Program Files\Shoshana or enter another directory for installing the files. Click on Next. If necessary, confirm creation of the directory by clicking on Yes.

 

3. "Confirmation"; click on Start.

4. "End";  leave "Start the Rosemark Scheduling System" checked and click on Next.

 

Possible Installation Issues

Windows Defender

1. Once you've downloaded the Install (or Update) file,  Microsoft Defender SmartScreen may caution you against installing. Select "More info" option.

2. You can then select the "Run anyway" button, which will allow you to continue with installation.

Firewall and Anti-Virus

• Many computers have a firewall or anti-virus software already installed when they are purchased.
• Such tools may ask you if they should trust the Rosemark Scheduling System and allow it to reach the Internet. 
• Be sure you tell your firewall or anti-virus that Rosemark is a trusted application. If you aren't sure how to do this, either call the company that provided your firewall or anti-virus software or call us at Shoshana Technologies 734-662-3537.
• For the protection of your computer against real threats, best practice is to "white-list" Rosemark as opposed to turning off your firewall or anti-virus software entirely.

 

Internet Connectivity

• The Rosemark System depends on your Internet connection to maintain communication with the Shoshana Application Server.
• The speed and stability of Internet connections varies widely. While the Scheduling System functions best with a stable, fast connection, it is designed to handle the demands of less optimal connections, too.
• Old or faulty wireless routers can cause losses of internet connectivity that can last seconds or longer. After such an occurrence, you may not notice that you've lost your connection until you begin working on the Scheduling System again. In most cases, you will get a message warning you that you have lost connection. Once you have re-established your Internet connection, simply log in again.