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  Weststar | GEM Newsletter November 2015 |




The Art of Setting Expectations & Transacting a Quality “Green-Loan” Deal

Comp_61487516Lending institutions (and most of corporate America) tend to forget about the “art” of cultivating ‘trustworthy’ relationships and setting appropriate expectations with their customers and teams. 

Why is this so important? There are two ultimate reasons to consider how we can shift our business practices to set expectations.

The first is psychological; trust issues and unfulfilled expectations are the ultimate breakdown for all human beings. 

 If we become aware of challenges we may face, most of us can re-set and shift our expectations and appropriately respond; we humans tend to be able to adapt and overcome most adversities. 

Unfortunately, most breakdowns in expectations are precipitated by some threat to our existence or reality, which makes it highly emotional driven; especially when it involves our home or livelihood!

The second major reason for managing expectations and clear communications with customers is it costs companies money, time and business reputation.  

Loss of business includes losing the deal, extra work for sales, marketing and operation teams; diminished revenues, customer retention, and potential legal disputes leading to a tarnished business reputation.

Read Full Article


Hawaii just ended net metering for solar. Now what?


Hawaii just ended net metering for solar. Will this stall Hawaii’s rooftop solar market? Or could it open the door for technology and business models that leverage demand flexibility and battery storage? Read More


Consumer Finance Protection Bureau Bulletin – Mortgage Service Agreements Under Scrutiny

Robb Chrisman Report, October,2015 - Law firm Black, Mann, & Graham weighed in on last week's CFPB flare. "The purpose of the Bulletin is to advise the mortgage lending industry of the substantial risks posed by entering into MSAs and, based on the CFPB's investigative efforts, that it appears many MSAs are designed to evade the RESPA prohibition on the payment and acceptance of kickbacks and referral fees.

The Bulletin provides an overview of the RESPA prohibition on mortgage kickbacks and referral fees, and describes examples from the CFPB's enforcement experience as well as the risks faced by lenders entering into MSAs.


Winter 2015 Climate, Weather Predictions

From science to interpretations of nature, forecasts for this year's winter trend optimistic 


By: Michael d'Estries

October 13, 2015

 The leaves are nearly gone, the mowing has come to an end, and jackets are once again a necessary part of morning attire.

Yes, it's time to once again blow summer a gentle kiss goodbye and steel ourselves for what's to come.

After last year's terrible, horrible, no good, very bad winter, everyone is understandably a bit anxious about a repeat showing.

So what can we expect from Old Man Winter for 2015/2016? Seasonal forecasts are notoriously tricky, but we've gathered a bunch below from both scientific and less-than sources.

Throw a "Godzilla" El Niño to shake everything up and, as a NASA climatologist recently said, this year's winter is "definitely not going to be normal."  So yeah, I'm throwing my money on the caterpillars. Read more



     Green Tip of the Month     

Winterizing Your Home? Don't Caulk the Windows!

Energy Vanguard Blog Posted by Allison Bailes on Tue, Oct 13, 2015


Caulk your windows. Weather strip your doors. It's that time of year again. No, I don't mean the time of year when you should do those things.

I mean it's the time of year when all the news stories that include this ineffective advice start appearing.

There's a lot of bad advice included in those articles, but let's just look at why the caulking and weather stripping advice will provide minimal relief. 

Read more 

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